Week 36 Day 2: The Architect Thinks About the System; The Operator Thinks About the Task

When a problem occurs, the operator asks 'How do I fix this?' The architect asks 'Why did the system produce this problem, and how do I change the system so it does not produce this problem again?'...

When a problem occurs, the operator asks 'How do I fix this?' The architect asks 'Why did the system produce this problem, and how do I change the system so it does not produce this problem again?'