The leader who swoops in to save the day feels like a hero. The team cheers, the crisis is averted, and the adrenaline is addictive. But every heroic save is evidence that the system failed -- and the...
The leader who swoops in to save the day feels like a hero. The team cheers, the crisis is averted, and the adrenaline is addictive. But every heroic save is evidence that the system failed -- and the hero often built the system.
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